1.0
Details
Started noticing that I was missing calls and getting voice messages took my phone to a corporate store they said my phone was fine ask them to check the cell towers. They said there had been two service calls recently over the next few weeks it got worse went back to...
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ID
#1806352 Review #1806352 is a subjective opinion of poster.
Location
Tarpon Springs, Florida
Service
Sprint Phone Service
Pros
  • Great service until 3 months ago
Cons
  • Lying over an over to get me under contract with lousy service
Loss
$300
Preferred solution
Deliver product or service ordered

Sprint mess over veterans during the holidays

Hi Im a disabled veteran in need of my phone service Im with sprint and since Ive fallen on to hard times they disconnected my phone service and wont and cant help me my name is Felton I Bernard I live in pass Christian ms I have tried to keep up with my payment but have fallen behind on them the people Ive talked to just dont have time and dont care about my situation Im taken care of my 83 year old mother as well now with no phone service its going to be hard to keep doctor appointment or keep In touch with anyone else so I hope you can look in to my story please
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ID
#1735517 Review #1735517 is a subjective opinion of poster.
Location
Franklinton, Louisiana
Service
Sprint Phone Service
Reason of review
Poor customer service
Loss
$241

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Verified Reviewer
1.3
Details
I am thoroughly disgusted with the customer service department. They require attention, in that I spent 42 minutes on hold requesting the help of a supervisor to extended a date of payment arrangement because I am bi weekly paid. The service was interrupted and I have...
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1 comment
Anonymous
#1785868

Please note: I recieved another call which mentioned that they wanted to speak about my recent email complaint but instead when I called the number back 18882114727 it was the billing department someone by the name of Aurora and she wanted to remind me to pay the same bill that I tried to make a payment arrangement for the night prior where I was not allowed to make. If at all it had been possible to have spoken with a supervisor last night this would have been noted on my account.

But instead I'm put through the same experience as the night before and 20 minutes later following being on hold I'm told the call was to collect. This is totally disgusting to me; please I ask of you get the proper help for the customer service team. There is really a need for training. Unhappy again and still no service unless I'm forced to lie about paying on a date that I cannot because my payment date does not fall in a certain date range.

Utterly terrible. Kim

ID
#1723217 Review #1723217 is a subjective opinion of poster.
Service
Sprint Phone Service
Pros
  • Block unwanted numbers
Cons
  • Uneduated agents and supervisors
  • Customer service does not listen
  • Being passed to a variety of depts with no resolution
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Update by user Sep 27, 2019

This is in reference to Account # 648139537

Original review posted by user Sep 27, 2019
On July 26th, 2019, I went into the Sprint store at 7342 Cortez Rd W, Bradenton, Florida 34210, to look into changing carriers. The sales rep named ‘Charles’ (who now doesn’t work there anymore), enticed myself and my family...
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ID
#1665972 Review #1665972 is a subjective opinion of poster.
Service
Sprint Phone Service
Cons
  • No honor to contract
Reason of review
Not as advertised, cancellation policy and more
Loss
$600
Preferred solution
Let the company propose a solution

Sprint - This is not right!!

Update by user Sep 10, 2019

After posting this complaint the company called and still did absolutely nothing. They are rude and unethical.

They did not tell me anything more. How can a company charge another cancellation fee 7 months later.

Original review posted by user Sep 10, 2019
I cancelled my service. I was charged an additional 3 months. I called they agreed to refund that money and assured me my bank information would be removed. Then 7 months later they take more money. Im so frustrsted and have talked to sprint mutilple times. They always tell me the same thing. That i dont owe anything else. Then a few months they take more money. I dont get it!! Ive done and paid EVERYTHING!!
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ID
#1649836 Review #1649836 is a subjective opinion of poster.
Service
Sprint Phone Service
Cons
  • Retail salespeople sharks and liars
Reason of review
Poor customer service
Loss
$74
Preferred solution
Let the company propose a solution

Sprint - Terrible!

1.2
Details
have been off and on all day.. from 7AM this morning until now which is noon.. have talked to about 6 different people.. and still have been helped .
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ID
#1638178 Review #1638178 is a subjective opinion of poster.
Location
New Castle, Pennsylvania
Service
Sprint Phone Service
1.0
Details
Sprint - Fraudulent Billing & Extortion
Update by user Aug 18, 2019

Two days ago I was once again forced to pay sprint money I did not owe them because my phones had been placed on restricted service and to this point in time none of the more then $400 in over charges have been removed. I made a payment of around 442 the total past due...

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ID
#1622650 Review #1622650 is a subjective opinion of poster.
Service
Sprint Phone Service
Cons
  • Executive was confused and did nothing
  • Poor customer service
  • Extorting money
Reason of review
Poor customer service
Loss
$2000

Sprint - Worst service of my life

1.0
Details
I originally had Verizon. Never had any issues. Only reason I was switching to sprint was to join my boyfriends family plan because I thought it’d be cheaper. Worst mistake of my life. The service is complete *** I constantly get dropped calls or my phone just flat out won’t work. I payed for an unlimited data plan but after so much data use it says sorry you have used too much data we are slowing down your phone. Wait what? I thought I’m paying for unlimited. I also used to be able to talk to someone on the phone and be on the internet. Not with my stupid sprint phone. I could only be on the phone and nothing else. I also had issues with my voicemail. So I only had four voicemails saved on my phone and I saw that I had a missed call from my doctor. I called back and she said she would have left a voicemail but my voicemail box said it was full. This was the worst decision of my life in phone service plans.
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1 comment
Anonymous
#1705723

I switched from Verizon to Sprint about 18 months ago. I had never had dropped calls with Verizon and I get them all the time with Sprint.

The "cheaper" plan really ended up costing more than Verizon with worse service.

And each month the cost goes up. I don't recall ballooning payments being a part of the deal.

ID
#1564159 Review #1564159 is a subjective opinion of poster.
Location
Wayne, Indiana
Service
Sprint Phone Service
Pros
  • People at sprint stores
Cons
  • Cell service
Reason of review
Bad quality

Sprint - The cheaters

2.0
Details
I move to Sprint with the offer of 5 lines for $100 , Buy one Iphone and get the second free and 2 Moto-e free and signed the lease for 18 months. They cancelled my plan without any previous notice at 12 months and my monthly bill increase for $100 more. I decide to cancel the supposed to free Moto-e and they told me that I need to return them or paid the rest of the lease, we are only 3 at home and we don't use it and I decide to return them and now they are charging me the phones because they have some damages (unspecified). And the 2nd Iphone now they told that are not free and at the 18 months I need to purchased or return them. I feel that I accept a completely unreally offer and I very disappointed with them.
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ID
#1548922 Review #1548922 is a subjective opinion of poster.
Service
Sprint Phone Service
Cons
  • Being lied to from sales associates
Reason of review
Pricing issue
Loss
$300
Preferred solution
Price reduction

Sprint Reviews

  1. 492 reviews
  2. 187 reviews
  3. 70 reviews
  4. 18 reviews
  5. 11 reviews
Sprint reviews

Sprint - Incompetance

1.0
Details
russ this stupid employee of sprint could not tell me what date i was paying through keep telling me the due date but would not tell me what date i would be paying through on 8-23-19
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ID
#1520634 Review #1520634 is a subjective opinion of poster.
Location
Vandalia, Ohio
Service
Sprint Phone Service
Cons
  • Incompatence
Reason of review
Poor customer service
Loss
$149
Preferred solution
just know what day i was paying through so i could pay them and leave them

Sprint - Charged 460.00 for two phones after we switched carriers

1.8
Details
We switched carriers because Sprint coverage is horrible. After being told we were free and clear in February once we made the monthly payment we got charged 460 dollars in March. Called the support line and was informed this was the fair market value for two phones that were two years old. When we got the phones we told them,we did not want to lease so thos came as a surprise. Horrible customer service to go along with their horrible coverage
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ID
#1506046 Review #1506046 is a subjective opinion of poster.
Location
Elsmere, Colorado
Service
Sprint Phone Service
Reason of review
Problems with payment

Sprint - Will not return us the money they owe us

Basically after two weeks of negotiating with Sprint, their "resolution" is to give us a credit for $60 (when they owe us six times that). I will never do business with them again.
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ID
#1495840 Review #1495840 is a subjective opinion of poster.
Location
Rockville, Connecticut
Service
Sprint Phone Service
Reason of review
Was paying for insurance (unknowingly) for over two years
Loss
$365
Preferred solution
Full refund
2.1
Details
I switched during a promotion. I thought I was getting better service or at least equal to what I had at a better price. WRONG! Found out pretty quickly that your cellular data is disabled during call use. What?! Was told that their technicians are working to get that...
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ID
#1485951 Review #1485951 is a subjective opinion of poster.
Service
Sprint Phone Service

Sprint - Fraud and Deception

2.2
Details
I was with Sprint for 17 years. At first, they were great, but the last few years brought nothing but problems. Horrible service, and customer serves/sales that practice fraud and deception. I was told that my phone was the problem, so bought a new one through the loan program. Service continued to be a problem, so i canceled my service and returned the phone. The hit me with a $700 termination fee, sent it to a collection agency in after a month, and before I even received the final bill, and the collection agency reported it on my credit report. Now, they refuse to remove it, even if I payed it off! Stay away from the company!
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ID
#1471703 Review #1471703 is a subjective opinion of poster.
Location
Los Angeles, California
Service
Sprint Phone Service
Pros
  • Price for service was great
Cons
  • Service was horrible and not even close to other mobile services
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2000
Preferred solution
Let the company propose a solution
1.0
Details
Sprint Wireless is an absolute joke of a company. In March 2018, We were lied to multiple times by customer service about the price of our phones and my military discount as a combat veteran. They preach about their dedication to veterans and their families, yet the...
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ID
#1397326 Review #1397326 is a subjective opinion of poster.
Service
Sprint Phone Service
Cons
  • Being lied to by customer service
  • Poor customer service
  • Lack of knowledge by staff
Reason of review
Poor customer service
Preferred solution
Discount and price of the service I was told