Sprint Phone Service Review

9 of 867 Sprint reviews

Nothing but a run around.I have had Sprint this time for about 8 yrs & no problems only to run into a giant headache.

My phone froze & never turned on again. Mind you I did nothing to it, it still has the original plastic on it & has been in a ballistic case since day one. I go to the Sprint store nearest to my house & am told that they changed the policy of replacing phones the day before. I now need to drive over an hour away the a corporate store or call customer care.

I leave & call customer care, the lady states that she cant file a claim even though I have insurance because a store needs to look at it. I explained that I had been to a store already. She tells me she will text me the number to a store that I can take it to. I kindly remind her that my phone will not power up.

I go to that store the next day only to be told that they can not do anything because of the policy change & the customer care doesn't know about the policy change yet. But I am given an email that I could file a claim for my phone & the customer service number. I get home & file an online claim for it to tell me the they wouldnt putvit thru & I need to bring it to a store. So, now I am on my way to another store over an hour away.

I get there & the guy says let me see if the tech has time to look at you phone. He & I am not kidding is gone for less then 30 seconds & says well we cant fix it. Im going to get your paperwork to file a claim.

To end this fantasic run around, I now have to wait 4-6 business days to recieve my new phone.Again at the store which is over an hour away even though there are tons around my house.

This review is a subjective opinion of a user.
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Diversity of Products or Services
Product or Service Quality
Billing Practices
Advertised vs Delivered
Price Affordability
Value for money
Style and Design
Discounts and Special Offers
Coverage Area
Customer service
Exchange, Refund and Cancellation Policy

Reason of review:
Poor customer service
Product or service
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