Not resolved

Nothing but a run around.I have had Sprint this time for about 8 yrs & no problems only to run into a giant headache.

My phone froze & never turned on again. Mind you I did nothing to it, it still has the original plastic on it & has been in a ballistic case since day one. I go to the Sprint store nearest to my house & am told that they changed the policy of replacing phones the day before. I now need to drive over an hour away the a corporate store or call customer care.

I leave & call customer care, the lady states that she cant file a claim even though I have insurance because a store needs to look at it. I explained that I had been to a store already. She tells me she will text me the number to a store that I can take it to. I kindly remind her that my phone will not power up.

I go to that store the next day only to be told that they can not do anything because of the policy change & the customer care doesn't know about the policy change yet. But I am given an email that I could file a claim for my phone & the customer service number. I get home & file an online claim for it to tell me the they wouldnt putvit thru & I need to bring it to a store. So, now I am on my way to another store over an hour away.

I get there & the guy says let me see if the tech has time to look at you phone. He & I am not kidding is gone for less then 30 seconds & says well we cant fix it. Im going to get your paperwork to file a claim.

To end this fantasic run around, I now have to wait 4-6 business days to recieve my new phone.Again at the store which is over an hour away even though there are tons around my house.

Review #988375 is a subjective opinion of a user.

Coverage Area
Customer service
Diversity of Products or Services
Discounts and Special Offers
Value for money
Product or Service Quality
Exchange, Refund and Cancellation Policy
Advertised vs Delivered
Billing Practices
Price Affordability
Style and Design
PRODUCT OR SERVICE Sprint Phone Service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

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