Gretna, Nebraska
5 comments

I have been a customer of Sprint for 6 years. I have a family plan with 3 lines.

My fone is 4 years old and I pay the $7. insurance on it each month. Last week my fone died. I went on the Sprint website and it said my account was in good standing and because I was such a vauled customer I had all of these perks available to me.

I went to the local Sprint store and they said that I just needed a new battery which they sold me. That was not the problem. When I returned to the store I was informed that they are Sprint resellers and the deals mentioned on Sprint My Account page were not available to me thru them. I contacted Sprint customer service and was told that I had to go to a Sprint company store.

On Saturday I went to the Sprint company store. I arrived at 10AM and there were 2 employees and 4 people ahead of me. After waiting for over 45 minutes I was told that they could get me a new fone but I would have to pay $85.00 and sign up for an additional 2 years! I said what about all the perks available to me and the insurance I had paid for all of these years.

I was told that that deal was only available on-line with the company and that I had to call customer service. I feel like my time has been wasted and I have been lied to. I will check out T Mobile and the other wireless cmpanies. Sprint obviously doesn't care.

I hope they go bankrupt. They deserve it.

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#488501

They tried to charge you a whole $85.00?? The nerve of them trying to sell a phone at a discounted price.

I hope that you showed them and paid the full $299.99. That'll show them!

Anonymous
Mount Sinai, New York, United States #333126

You obviously can't afford a phone you broke-*** loser. Get over it and quite whining like a little beeyotch.

Anonymous
#333123

You missed the point! I was told to wait 5 days on May 27 for the $49.99

Sprint decided to ship me the phone and not change the plan! My friend

it is called Bait and switch! There Is more mail involved than you see

here!

I am a 10 year veteran with this company! when the plan never materialized they sent me a new phone that I never ordered,but get this, they kept on charging me the old rate, not the rate they quoted me! I called it bait and switch, others have called it cramming! Both are illegal under federal law!

What would you do?

I was conned into paying part of the July bill because they told me I had credits that would make my bill close to the 49.99 plus tax as promised! Well I got my Aug 2011 bill and it is over $100.00

To Sprint:Your firm is not customer oriented! It seems like you are out to gouge

anyone you can! Any time I talk to one of you, you twist the facts so

they are not recognizable!

Anonymous
#324259

Online Pricing is not the same for the retail location. This poster is the reason there are such long waits at Sprint.

Over four years you paid almost $336 for insurance per line.

(Jokes on you) I bet your a customer that gets the "FREE" phone and complains your service sucks!! I hope you don't get approved at T-mobile!!!

Anonymous
#323584

God forbid a customer do a little research or read any fine print before complaining about being lied to. You're just lazy and blaming someone else for your own misunderstanding. I hope you get cancer and die.

-A Sprint Rep

You May Also Like