I have been a customer of Sprint for 6 years. I have a family plan with 3 lines.
My fone is 4 years old and I pay the $7. insurance on it each month. Last week my fone died. I went on the Sprint website and it said my account was in good standing and because I was such a vauled customer I had all of these perks available to me.
I went to the local Sprint store and they said that I just needed a new battery which they sold me. That was not the problem. When I returned to the store I was informed that they are Sprint resellers and the deals mentioned on Sprint My Account page were not available to me thru them. I contacted Sprint customer service and was told that I had to go to a Sprint company store.
On Saturday I went to the Sprint company store. I arrived at 10AM and there were 2 employees and 4 people ahead of me. After waiting for over 45 minutes I was told that they could get me a new fone but I would have to pay $85.00 and sign up for an additional 2 years! I said what about all the perks available to me and the insurance I had paid for all of these years.
I was told that that deal was only available on-line with the company and that I had to call customer service. I feel like my time has been wasted and I have been lied to. I will check out T Mobile and the other wireless cmpanies. Sprint obviously doesn't care.
I hope they go bankrupt. They deserve it.