Not resolved
Advertised vs Delivered
Billing Practices
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

The customer service is terrible. Called in to simply pay a bill and the representative refused to let me talk to a supervisor.

The training is very poor and they let their day 1 employees work the phones. After 6 times asking for a supervisor I finally got through. The representative kept questioning why I wanted to talk to her supervisor. A representative should never ask why I want to talk to a supervisor just put me through.

If you have an issue I would suggest going to the store because customer service will not help you at all. They hire a bunch of people who don't speak english and are terrible at their jobs.

Product or Service Mentioned: Sprint Sales Representative.

Reason of review: Poor customer service.

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