Update by user Nov 07, 2016
They lied to me saying I had 30 days to return purchase but it only referred to phone, not the $50 case and now I'm stuck with a $50 case I cannot use with my Samsung J7.
Original review posted by user Nov 06, 2016
Moved from T-Mobile to Sprint on 10/21. I got a Samsung S7 phone and case which after 2 weeks I wasn't happy with the phone.
I tried to find another phone which I liked, and I couldn't. I decided to leave Sprint within 14 days and visited a Corp store to do so. I was told I had 30 days and to think about it more. On Sat.
the 5th I switched back to T-Mobile and on Sunday again tried to return the phone and case.
I was told at the store that since it was past 14 days I could not return the case...and the phone had to be mailed back with a kit supplied through customer service. This after waiting 45 minutes in the store for help and an additional 30 in the store. I accomplished nothing.
I called customer service and was cut off...hung up on and even switched to a number that was actually closed!
I again called and was told that since it was past 14 days I could not return the case and I should sell it myself! This after I attempted 2 days earlier and was told I had 30 days to return it.
Now I'm stuck with a $50 case that I can't use. This isn't over....never been lied to so much by such a major Corp and its reps.
Product or Service Mentioned: Samsung Electronics Galaxy S 7 Cell Phone.
Reason of review: Return, Exchange or Cancellation Policy.
I didn't like: Service selection of phones incompetent help.