Hagerstown, Maryland
Not resolved
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy

Okay so I have an s5 through sprint and my case where my battery etc is. Has black marks on it. I sent them messages on twitter and they respond back telling me to go to the repair store. The repair store closet to me is in Frederick. I told them several times i dont have transportation and that a cab would cost a lot to and from so the send me a response telling me that they'll credit my account for my cab ride???? Ill try to attach the message they sent me back

It was a pleasure speaking with you Veronica. As discussed, the best way to get your device checked/fixed is to take it to the nearest repair store. In this case it would be 1046 W Patrick St Ste D

Frederick, MD 21703. Since you have transportation issues, we can offer you a $50 credit to help you get there. Let us know and we will apply the credit right away. If there is anything else we can do for you at this moment let us know.

I know i dont have insurance anymore couldnt afford it but they could've given me a better alternative and Samsung would take my phone to look at it and id be without a phone. I dont think billion dollar companies should be so rude to customers who make their paychecks for them

This person wrote the review because of bad quality of samsung galaxy s5 from Sprint and attached a photo. Reviewer claimed that he or she wants Sprint to read this review and look into the issue (if any).

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