I switched to Sprint after 10 years on Verizon because my daughter became a Sprint Agent. And from DAY 1 their service SUCKED!!!
Customer service, phone coverage, billing charges, I MEAN EVERYTHING! I never received the money I was promised to switch from Verizon and I constantly had drop calls and no service. I finally had enough after about two weeks and that was when I was notified that if I would have called within the 15 day period I could have returned with little penalty. So because I finally had enough on day 16 I owe them $1,306.52 and I even returned the brand new phones!!!
Complete freaking rip off!!
I am a business consumer and I use my phone for work purposes and I have never been so disappointed in a company in my life and customer service manager is my job where I work. Avoid doing business with Sprint at all costs TRUST ME!!!!
Product or Service Mentioned: Sprint Phone Plan.
Reason of review: Not as described.
Monetary Loss: $1300.
Preferred solution: Price reduction.