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TRIED TO SEND A FAX TO SHOW PROOF OF PAYMENT ON AN 8 YEAR OLD ACCOUNT THAT HAS BEEN PAID TWICE. I WAS TOLD THAT THERE IS NO FAX NUMBER. ITS A PHONE COMPANY FOR CRYING OUT LOUD. I HAVE BEEN HARASSED CALLED ON MY CELL PHONE AND CALLED NAMES. I AM OVER THEM..... WHO RUNS A BUSINESS LIKE THIS?? THANK GOD OF ATT WHO HAS OUR 9 CELL PHONES 4 IPADS ALL OF OUR INTERNET AT HOME AND OFFICE. SO THIS IS MY LAST TRY AND IT GOES TO AN ATTORNEY AND I...
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1.0
#703927
I wanted to hopefully conclude my Sprint "Issue" that all began on Monday 5/11/15. I discovered around one week before I was unable to "BLOCK" robo/unwanted calls to either of my two phone numbers on my Sprint account. I WAS able to do this in the past. As mentioned in earlier posts, I spent somewhere around TWENTY HOURS & countless tech people attempting to get a quick fix to what appeared to be a simple issue. It was a problem with my...
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I liked
  • Problem is finally resolved
  • It lady who addressed my issue
  • Block unwanted numbers
I didn't like
  • Countless hours of my time wasted
#644943
Sprint - WORST CUSTOMER SERVICE *Update* 5/28/2015 1 of 531 Sprint Reviews 7 minutes ago by anonymous Cellular Phone Customers like When i could block numbers When i could block number Customers don't like Lack of follow thtough Laclk of follow through Just to give an update on my ongoing SPRINT time wasted....I got a return call this past Saturday 5/24/2015 from an IT Sprint lady named Tamara.Very kind lady who called to inform me that ONE of...
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I liked
  • When i could block numbers
  • Block unwanted numbers
I didn't like
  • No fix
#642121
Sadly my Sprint "Issue" remains Unresolved. That is the inability to BLOCK Unwanted Numbers on my online Sprint account (Both Phones). This past Sunday 5/17/15 I DID get the returned call I was promised the day before. It was not in the TWO hours promised, yet less than 24. A very friendly/upbeat lady named Melissa called. She was passionate & determined to find a solution to this problem. She reviewed my endless notes on the entire saga. I...
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I liked
  • When i could block numbers
I didn't like
  • Hours spent
  • Lack of follow through
#638829
Anonymous 4 minutes ago #985410 Sprint - WORST CUSTOMER SERVICE ***UPDATE*** 5-17-2015 Lat week I posted my total frustration with NOT being able to BLOCK Unwanted phone numbers on my Sprint Account (TWO PHONES). There is a problem in THEIR system that will not work for me anymore. A few Months back I was able to do this on BOTH my Sprint phones. Still hoping to get to the Sprint Tech person that could SOLVE this, I tried a "Chat" (Thursday...
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I liked
  • When i could block numbers
I didn't like
  • No resolution no follow through
#637295
A COMPLETE WASTE OF MY TIME (My Personal Experience Only) I have been a Sprint customer since around 2001. Over the years there have been few changes one two phones on ONE account. I encountered what I thought was a simple issue to solve. As of several months back, I discovered my personal SPRINT online account would no longer allow me to "BLOCK" phone numbers and ROBO Calls as I had been able to do for years. FYI They still promote this option...
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Anonymous

Anonymous Sprint - WORST CUSTOMER SERVICE ***UPDATE*** 5-17-2015
Lat week I posted my total frustration with NOT being able to BLOCK Unwanted phone numbers on my Sprint Account (TWO ...

I liked
  • When i could block numbers
I didn't like
  • Eight hours ten reps no fix
#636472
Sprint! Nothing is ever easy when it comes to conducting business with Sprint. The famed Framily Plan.....I want a divorce. 5/11/14 I went in store to separate the bills in my Framily. The guys that worked their did not know how to work the printer therefore they could not print out the Change of ownership forms my family needed to sign. I came back the next day and one of the smarter employee printed out the forms. Bam! We filled out and...
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#498698
My bill was supposed to be a set amount and it would always go up without me changing anything. They would always try to justify the charges and I would always catch them lying and trying to stick me with phony charges. I finally to.d them to "suck it" after two years. Their service is slow and unreliable, and no 4G even though they have promised for 2 years it is "coming soon." The signal was almost nonexistent most of the time. I switched to...
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I filed a rebate fraud complaint against Sprint on Sunday, 08 March 2009 with Planetfeedback. As of Friday, 27 March 2009, this matter has not been resolved to my satisfaction. In fact, this matter was not resolved at all. I was contacted by Sprint on Monday, 09 March 2009. I verified my account information (for security purposes) and supplied the the proof of purchase (via email attachment). I was informed that a ticket would be opened and a...
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Anonymous

carlos taborda i sing contract for 2 years and never have the rebate they said no proof off purchase and i got the phone fron sprin dealer FRAUD

Anonymous

So tired of this crap Ok So I have been waiting only a few months for my rebate but upon further review I see that I wont be getting it :? I guess when it is time I will be finding a better cell p...

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KSOPHT0101-Z4300 6391 Sprint Parkway
Overland Park, KS 66251-4300
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(888) 211-4727
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Think about it. If I took the time to search and file a complaint - there has to be a problem I have other things I could be doing. My experience with Sprint Customer Service has been a complete nightmare. The sales agents evidently get a commission on contract retention and will tell you anything to get your to extend and or upgrade your service. Folks do not believe a thing these people tell you. They will promise you the moon over the phone...
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Anonymous

sj I had nextel for three years without problems, until sprint joined them. my bill went from $49 a month to $249 a month, what there little trick was,thay took the calls I\'v ca...

Anonymous

Naastasia I hear you on that! They are very unethical. My situation they had told me to pay up front one month ahead of time (2 months for the 1st month), told me that when I cancelled...