I signed up for a plan from Sprint that was the phone (an s6 edge on lease) and their plan for a total of $60 per month. I am on a limited budget and that was all I could afford.
The Sprint site as well as the store confirmed the plan for me. All was fine for 3 months and then I was being charged an extra $30 per month. I called Sprint and they confirmed they were at fault but would not fix the problem, stating they had no plan that they could put me in at the time. I finally got someone who tried to help and told me he fixed the problem only to find out he gave a credit for a year to get my payments down.
Then they shot back up again and no one could help me at Sprint. I had to switch to a lower plan but still paid more. This was a classic bait and switch and no one at Sprint was helping me at all.
As soon as my contract ends, I am leaving. I can't afford this.
Product or Service Mentioned: Sprint Phone Plan.
Reason of review: Poor customer service.
Monetary Loss: $210.
I didn't like: Unfair billing practices, Deceptive practices, Plan switch rates.