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The problems that I have experienced are as follows the freezing.Example I can make a call and have it ringing at the same time because the phone had froze I cannot hang up or answer the call.I have been on a call and slid the ignore button and the phone hung up on the person I was speaking to.

Then the person I hit ignore for was on my phone, but the"INSTINCT" read missed call.

In addition, when I try to watch TV or videos I see blocks then a green screen. It produces the wrong commands.

Oh did I mention that this is my "SECOND" phone!!!Sprint is telling me I have software failure but does not want to own up to selling me a defaulted phone!

Monetary Loss: $449.

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