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4.8
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I ordered a new phone off the insurance site for sprint. It came in and said no service so they order me a new phone.

Not only did the employees just sit around. While they were "working" on my phone they were sitting on Facebook and showing each other funny pictures. My phone I noticed was being slow to work and they totally ignored that factor. When they were giving it to me they were wondering if they order me a new phone(because that one wasn't working).

They still gave me my new phone broken. I can't even go on to my phone because the touch screen isn't working. This isn't the first time this has happened to me. They have sent me a phone that doesn't charge.

I'm beyond mad at this whole experience.

Product or Service Mentioned: Apple Cell Phone.

Reason of review: Damaged or defective.

Preferred solution: Let the company propose a solution.

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