First off, I was on the notes & the primary was with me. We went to a sprint booth located at a SAMS store. The primary & I wanted to upgrade while We were waiting & were told that "upgrades are illegal." I had to buy a new phone & a new plan. The guy was talking to the CS & they backed him up. I called the CS & they said that it wasnt illegal to upgrade & I could. I informed him about the guy & he was shut down. Still no upgrade.
Some months later, I go to a actual sprint store & asked if I can upgrade my phone. They said that it was illegal for nonprimaries to upgrade. I asked the clerk why & he called the manager who backed him up. I cant upgrade even if I was on the notes, had all the info & was given the green. I had to buy a new plan & phone.
I was given the CS# & I called, told them my issue. The supervisor said "yes you can upgrade, you are on the notes."
"well, theyre saying its illegal." "Let me talk to the guy." he does & the clerk hangs up on him. "Im not gonna give you an upgrade, its illegal." said the rude manager with a smug look on his face.
'I dont want a new phone."
'Well I cant help you." He turns to the clerk."If she causes more problems, kick her out."
And I was.
Product or Service Mentioned: Sprint Manager.