5 comments

I've had a horrible experience working with the Sprint store by Arch Telecom located at the Westfield mall in Brandon, FL.They lied to me about my plan, and when they were asked to correct my plan by Sprint (corporate) they battled me for 2 months to make the corrections.

In these past 2 months dealing with this I have not heard from Arch Telecom management team once. They have refused to contact me and return any of my emails. I have had to deal with these issues through a floor salesman, which tells me he cannot have me speak directly with any manager.

As a matter of fact, the corrections are still not complete and the issues on my account have now been escalated to be handled by a Sprint corporate manager.I am so upset about this that I am now determined to let everyone know about my experience so that others do not suffer the same experience.

This reviewer shared experience about not as described and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sprint. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

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Anonymous
Paterson, New Jersey, United States #1331834

I have had the same horrible experience.These stores will lie to you, cheat, steal, whatever they have to do to make sales.

There is no customer service, you will not get anything except aggravated if you buy anything from these guys.

Sprint when called to complain said "we have no responsibility for those locations" yep, you heard it right.

RUN AWAY FROM SPRINT!!!!!!!

Anonymous
#1325291

I wish I would have read this before I visited their Torrance/Redondo Beach location on Artesia. This Sprint authorized dealer needs to be outed. Arch Telecom is deceptive and Sprint should not be attaching their name with this business scam.

Anonymous
Riverview, Florida, United States #1251642

Please im in a similar situation pls email me at amaaneo@gmail.com with the same store

CeCe2013
to Anonymous #1285545

I don't understand your questions. What do you mean by the same store?

CeCe2013
#1093480

GET RID OF SPRINT!!!I did and went with COX and couldn't be happier with their internet service.

I returned the router & other accessories certified mail, return receipt requested, and addressed it to the CFO with a letter showing dates, problems, hidden charges, etc. then I reported them to the BBB and on this site.

Problem solved!Sprint has too many Chiefs and not enough indians.

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