I've had a horrible experience working with the Sprint store by Arch Telecom located at the Westfield mall in Brandon, FL.They lied to me about my plan, and when they were asked to correct my plan by Sprint (corporate) they battled me for 2 months to make the corrections.
In these past 2 months dealing with this I have not heard from Arch Telecom management team once. They have refused to contact me and return any of my emails. I have had to deal with these issues through a floor salesman, which tells me he cannot have me speak directly with any manager.
As a matter of fact, the corrections are still not complete and the issues on my account have now been escalated to be handled by a Sprint corporate manager.I am so upset about this that I am now determined to let everyone know about my experience so that others do not suffer the same experience.
More Review Details
- Reason of review:
- Not as described
- Product or service
- Sprint Calling Plan
- Review category