Not resolved

I have been a SPRINT customer for 12 years.Living up to my contract and paying my bills on time.

I have two lines that have never experienced any problems. For the past 6 months SPRINTS coverage has been horrible, calls dropping excessively in my home and on my commute from SF to Vacaville and back. I call SPRINT this morning having to call three times to explain my situation due to the calls dropping....I finally get to a supervisor (Tanja) who says she will call me back if the call drops. Thank you!!!!

I explain the problem and she says that she can see the excessive dropped calls on both lines, explaining that SPRINT is working on several towers off of hwy 80, that she can send some box thing to help the coverage in my home but ...the call dropped! She did call back however due to NO COVERAGE across the bay bridge she left a message. I then call this evening and not only was I dropped 3x's I had to explain my story/situation to Andrew, Jessica, Vanessa and then supervisor Michael. Each very sorry for the situation Vanessa offers to take $75 off my bill for 2 months total $150.00.

I have now spent 2 hours of my day on the phone, I have 1 phone in & 1 is out of contract ($100 cxl fee). As I'm sitting outside, I thank her & say I just want out of my contract. She cant, so she gets MICHAEL. He tells me he wont do that he will schedule me to take my phones into SPRINT to test them, then he'd would have a conformation about that.

If I waste my time to do that, provide him with written confirmation that I want out of the contract. He said NO! I asked to speak with his boss? Mike said he was as high up as it goes.

I asked when he purchased SPRINT? He then tells me that if I send him back both my phones he would allow me out of the contract.

I told him that I owned 1 it is out of contract and that I had fulfilled my contract by paying my bills for 12 years that I wanted out due to SPRINT not fulfilling their half of the contract.I would love to speak with his boss........Grrrr

Monetary Loss: $100.

Had an Experience with Sprint?

Write a review


Terms of Service
Post Comment

You May Also Like

FreedomPop - The WORST experience with a phone carrier I have EVER HAD FreedomPop "I opened a FreedomPop account for my son last November (2016). He is in middle school and with his evolving social schedule, it was necessary to make sure he had..." Read more Internet America to ...who? Oh...Rise Broadband?? Rise Broadband "Oh, hold on to your pants. This is a long ride. In June of 2014, I received a postcard flyer from Rise Broadband letting me know they bought Internet America..." Read more Sprint - Phones do not work, Cannot get exchanged Sprint "I ordered a Kyocera DuraXT, and two Kyocera Rise phones so that we could use the new Sprint Direct Connect service for our business. A Kyocera DuraXT and one Rise..." Read more ATT - AT&T AutoPay Program: Action required on your account ATT "Received regular postal mail today, 08/14/2013. Letter dated: August 10, 2013. Return address for this mailing: AT&T Autopay Program ..." Read more Kenneth Cole - Poor Product sold. Kenneth Cole "I brought a wallet from Blue water Bridge duty free shop ,Point edward ON,N7V4JS Canada. on july 12,2017 while going to USA to meet my sister along with my wife..." Read more Safe Step Tub - Never so dissapointed! Safe Step Tub "I was told by the Manager/Supervisor of *Safe Step Walk in Tubs Canada* that if I said anything about this that I would be charged with can the truth..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more Top Top Renovation LLC is Top Top Unprofessional Top Top Renovation Llc "In mid-September 2017, we needed a handyman to do a series of home improvement work in our Fort Lauderdale, Florida house. Improvements would include dry wall repairs, install new bedroom..." Read more