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Because At&t can't seem to provides service in my area and a 73 year old husband with congestive heart failure and a list of other health issues. I was forced to find a wireless service that had a decent signal at my home.

And sprint showed to have excellent service . Upon walking in i found 2 very young boys working there. I explained that i needed a flip phone and a number that would be very easy to remember and the cheapest plan they had and i did not want a contract for 2 years. I was shown a flip phone that would work and upon agreeing that i wanted to purchase it.

I was informed that thwy did not have it in stock in the store and would have to order it. I am a busy person and i needed a phone that day. Do i asked if I could purchase a smart phone and return it when the flip phone came in if I paid for one that was the same price. I was told they had a 30 day satifaction guarantee and that I could bring it back when the flip phone arrived.

I would be purchasing the phone in full and did not need to have a credit check because it hits my score. After purchasing the phone and an hour trying to get a number that my husband could easily remember I left the store believing that they were going to order the flip phone that i wanted and I would be able to exchange the phones . I called my husband on the way home and gave him the number using my At&t phone . Just to make sure the signal was good from the sprint phone i call from the house to the office and spoke to my husband and was informed the number that showed up on his caller id was not the number they said i had.

So I called the store and told Jacob that there was a problem with the number and i wanted to come in the next day to get it corrected. The next day I went back to town to the sprint store as i had told Jacob i would when I called him the day before I had set up an appointment however the store was closedand there was no note or anything to i dicate there was a reason it was closed on a weekday. So I called the corporate office and explained the situation. After setting in the parking lot for 2 hours on the att phone the lady finally came up with a number tbat was easy enough to remember and once again I mentiioned that i wanted the flip phone.

After about a weeek i get a letter in the mail from sprint regarding the credit check that i told them i did not want run this is a prepaid account and the devixe was paid for in full. After 3 weeks i still had no word on the flip phone and my husband is complaining because he does mot know how y ok operate the phone i had. So i went back to the store . To start with the sprint sign they had in front of the store had nlown over and was blocking the door on the sudewalk outside .

JACOB stood there watching as I tried to open the door a mb d step over the sign. Upon asking about the flip phone and making the exchange I find out that they did not order the flip phone and while yes they display it the do not stock it in the store and yes he does remember me and that i wanted the fllip phone but he forgot to order it andthat satisfaction guarantee was 14 day not 30 as i was told . And there is an 8 dollar apending limit fee added to my bill thar i was not told about it is just some tottally unnecessary fee that they tack on unless you give rhem access to you bank acciunt to do automatic withdrawl. I called the corporate office again and was told the same runaround that I got in the store.

I explained the situation and was give the brush off twice th last time by management. I was lied to spent over 3 hundred bucks and I am being charges an extra fee that is not a tax it is just sprint finding away to steal from me.

I will be closing that account first thing.

Reason of review: Order processing issue.

Sprint Pros: Signal at my house.

Sprint Cons: Customer service misled about everthing.

Location: 14315 Dale Stearns Dr, Suite 111, Choctaw, OK 73020, USA

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