Not resolved
1.0
Details
Billing Practices
Customer service
Exchange, Refund and Cancellation Policy
0 comments

I have been dealing with this issues since OCTOBER 2015!!!Not only did they allow someone to add a phone line onto my account but they also allowed whoever it was to make a warranty claim and charging me a $200 deductible.

I can't tell you how many times I called and my service was still interrupted after being told that it wouldn't be. Dispute after dispute was made and still not resolved over the warranty charge. I was transferred to the highest level they said and spoke with a "lisa" who said that I just had to pay my monthly fee (which is out crazy high for a loyal customer, when new ones come on paying 1/3 of what I pay) and she would watch the account. I paid my bill, the amount I was responsible for and after a week and a half my service is yet again interrupted.

I call and the customer service rep I spoke with "Mike" said he sees all the notes in there but there isn't anything he can do. Umm excuse me? You see what she said and you still are trying to get the money out of me that I never authorized, yeah NOT going to happen. This is fraud and if needed I will get a lawyer, I don't care how big sprint is they're not above the law.

Plus every time I call I'm on hold for at least 15 minutes and then when transferred, which happens every time I'm on hold another 15+ minutes. We were told that when we chose to come back to Sprint the customer service was improved since the new CEO came on.

Boy were they ever wrong.I will never again recommend this company.

Candace7797 wrote the review because of pricing issue at Sprint. Reviewer claimed that he or she lost $200 and wants Sprint to offer any options to resolve the issue.

The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Sprint and sprint customer care for you to read. This information may help you with your purchase decision.

Had an Experience with Sprint?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

FreedomPop - The WORST experience with a phone carrier I have EVER HAD FreedomPop "I opened a FreedomPop account for my son last November (2016). He is in middle school and with his evolving social schedule, it was necessary to make sure he had..." Read more COMCAST BILLING SCAMS/WORDPLAY/MINDF**K Comcast "I am disputing Comcast now. I transferred service and only owed $67. However, they have me owing $158 from old residence and have given me numerous lies to explain the..." Read more Sprint - Horrible cistomer service all the way to the top Sprint "Unbelievable, going through divorce..wife upgrades phone on MY account, was not a delegate on my sprint .com or corporates computer. But for some reason is at this store. She cannot..." Read more Asurion - Unauthorized charges to my account Asurion "On Saturday August 3, 2013 the following unauthorized debit transactions appeared on my bank statement $199 07:28 pm AT 19:28 $199 07:34 pm AT 19:24 $199 07:38 pm AT 19:38..." Read more Hewlett Packard - Product falling apart! Hewlett Packard "I bought a HP Laptop this past January ( less than a year) and about a month ago the USB port and the SD card port both stopped working on..." Read more Rockport - Worst product and even worst customer service - their shoe has caused damage/ injury to my ankle Rockport "This is what I wrote to Rockport: I am really surprised that rather than looking at the issue where your product has caused an injury, your response is purely focussed..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Grand Furniture - Cheap Grand Furniture " Literally the worst bed frame I ever brought in my life, 2 months after having the bed frame it started to fall apart. The screws are loose, the wood..." Read more