Called customer service on 1/18/2015, and I have been with sprint for over 6 years and the customer service is the worst I have experienced ever!! I have called and spoken to 4 different agents and they keep transferring my call to other agents.
When I asked for a supervisor they disconnected the call, when I asked for names and Id number they would go silent on the phone like I was talking to myself. I never did get a name or id number out of 4 agents. I aurally get a survey after the call, but no surveys. I just gave up for the day and will have to call again another sag.
Hopefully I will get a US agent to speak with. This will be my last month with sprint due to the customer service.
They really need to invest in better quality service and 1st call resolutions. I will be emailing the corporate office in regards to my Worst ever customer service!!
Reviewer is in unhappy mood. This person stated that there is a room for improvement of customer service and escalation department rudeness. Please immediately contact the author of this review to discuss poor customer service of service agent and associated monetary loss in the amount of $150. Sprint needs to issue a full refund according to poster's claims.
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